Sarah Butler at the Bookseller has a great article, profile with Biran McBride, head of Amazon UK. I liked this little nugget, true for stores and publishers too, I think:
What is clear now is that Waterstone’s and Borders UK left Amazon in charge of their online stores for too long, allowing Amazon to take a massive share of the increasingly important web-based market, while their relationships with potential customers went under-exploited. [more...]
[via Index // mb]
